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Old 09-17-2019, 09:36 AM
navar126 navar126 is offline
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Join Date: Sep 2019
Posts: 21
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Exclamation Swap/Move Extensions


I am new in this forum and in the Avaya world. We just upgraded our phone system from Cisco to Avaya, having on premise IP Office Manager 11.x.x, with J139, B179, and J179 phones.

So in our environment I have to change extensions multiple times because of our staff coming and going all the time. I just learned that the phone has an extension (base extension) and the user has an extension as well. Our installer informed me that one way to swap extensions from one phone to another is to:
  1. Change the extension numbers in the Extensions Tab making sure they correspond to their Extension ID .
  2. Then Save the configuration and Merge.

However, when I do that, while the phones now will depict the correct extensions physically, under System Monitor the base extension and the user extension will still show a mismatch, which means that when the system reboots again the extensions will be back to where they belong, which will be back to step 1.

Can somebody please educate me in this matter? I just want to make sure there is a way to make this change remotely, WITHOUT rebooting the system (on the fly kinda way)

Thank you and will see if this community is active!! :P
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