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Old 08-31-2014, 08:28 PM
thiel2 thiel2 is offline
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You have a regular T1/PRI connection right now. The ports and lights on the base cards can be somewhat confusing at first, but the ports are numbered from the upper left hand corner as 1, and the port directly underneath that as port 2, before moving to the 2nd port from the left on the top as 3, and port 4 underneath that, etc. The status lights go straight across. Ports 1 through 8 are for extensions, Trunks (be they T1/PRI or loop start analog) will be on ports 9 through 12, and a single PRI will only enable port 9, not 10/11/12. The numbers UNDER the jacks denote the jack numbering, the numbers ABOVE the lights denote the status light for the port.


So your PRI connection is on Port 9, and the green light on 9 indicates that it is connected and working.

Your current carrier is using SIP protocol between them and the Adtran, but the Adtran is handing off a PRI to you. Your new carrier is trying to hand off SIP directly into your IPO, and you're not licensed for it.

You can verify that you do or do not have SIP trunks in the configuration, look under lines, and you will probably only see the PRI and any copper trunks. To connect to SIP trunks, they need to connect to your LAN or WAN port, you need to be properly licensed, and the SIP trunk programming needs to be set up.

This has FAIL written all over it. I would stop right now and get an experienced Avaya Business Partner involved in this.
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