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Old 04-11-2019, 01:39 AM
kruegerb kruegerb is offline
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Join Date: Oct 2013
Location: Stuttgart-Germany
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This issue is observed several times. In most of the observed cases the agents switch off the PC, so that no normal logoff occurred and so the request to release the licsense was not arriving the license server.
For further investigation we need a Jira ticket and logs from the system.
Reboot system, verifiy that no license booked.
Enable ttrace category in kernel : K_License
When agent log in, a message like
H7432a 10:56:04.974 K_License KLicAgentAllocateService::dtor: taskType=1, agent=Supervisor
After log out:
H8858a 10:57:32.473 K_License KLicAgentReleaseService: onSuccess(): taskType=1, agent=Supervisor, #Agents LoggedIn=0 #booked=0

So check in evening how many licenses book, if discrepancies check in kernel log, for which agent only a KLicAgentAllocateService but no KLicAgentReleaseService

Maybe it happens only with the same agent.
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