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Old 05-17-2016, 06:10 AM
vigna vigna is offline
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Join Date: May 2016
Posts: 1
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Unhappy Issue while calling a topic


I am using IP Office Contact Center 9.1.6.
I want to test my task flow, and to do so, I obviously need to reach my topics (which have 90X as internal numbers, let's take 901 as an example). To do so, I am simply calling 901 with one of my internal phone, logged as an agent.
As soon as a short code 90X has been automatically created in IP Office Manager, and is used to redirect to the "fake" Contact Center user (linked to a SIP extension 699), every time I try to call a topic, I get a "busy" tone with "Contact Center" as a contact name on my phone.

How am I supposed to reach my topics ? Any idea about something that could be missing in my configuration ?

Thank you for your help !
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