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Old 08-08-2018, 01:57 AM
dalto16 dalto16 is offline
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Join Date: Apr 2017
Posts: 2
dalto16 has 10 reputation points
Default Break status timer

But is there any way to just show a timer of the Break status even if break codes are not used on the RT

I did try and use the A state dur. which updates when the Agents goes on Break but if the Agent receives an internal call while away from their handset which they do not answer. The timer resets as the A state is changed to busy while ringing.
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