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Old 11-20-2014, 09:06 AM
markgallagher markgallagher is offline
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A lot depends on the types of lines being used and the line provider. Unless you have a E911 adjunct, then the information shown at the dispatch center is that provided to them by the line provider at the time the line was installed, ie. the dispatch see just the calling number and that is then associated with an address in their database.

If that association only exists for a particular line in your system, then you need to ensure that the Dial Emergency short codes for 911 are configured to use that line.
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