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Old 08-24-2015, 12:37 AM
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aturkben aturkben is offline
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Join Date: May 2015
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Thank you for quick response Verma62. I did not mean extention number. For example:

Customer needs to press 1 for "Internet related information ", Customer needs to press 2 for "Telephony related information".

But customer presesses 5 or does not do anything. For this case we want to forward customer to an agent group.
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