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Old 08-25-2015, 03:00 AM
verma62 verma62 is offline
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Join Date: Apr 2015
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hi,
As I understand you need to capture no input/no match case scenario. In this case after a menu prompt you can see and error(E) output. at this connector you can set some value i.e. -1 of an global parameter and return to task flow. In task flow you have to validate the value of this parameter and if it comes to 5 you can transfer to an agent group. I hope this will be helpful.
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