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Old 09-30-2015, 12:03 AM
jtarjanyi jtarjanyi is offline
Join Date: May 2012
Posts: 102
jtarjanyi has 10 reputation points

You can reach the Transaction database tables directly from a customers tools (like MS reporting), but you have to write all the queries, there are no predefined.

Check Avaya IP Office Contact Center Feature Description.pdf chapter 8. This will describe the different level of transaction table.

With the postgre admin user you can create readonly user for reporting.

NOTE: to connect to postgreSQL you need 32bit version of ODBC driver. The 64bit version will never connect!
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