Thread: CMS Agent Site Tracking Feature
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Old 11-03-2016, 05:57 AM
shaikht shaikht is offline
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Join Date: Feb 2010
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shaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation pointsshaikht has 25 to 49 reputation points
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Hi,

Call work code details come from CM. If CM is sending, CMS will report them. On CMS, we need to administer them in CALL center Administration and dictionary.

I hope it helps.
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