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Old 11-08-2016, 09:36 AM
choym choym is offline
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Join Date: Apr 2014
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Thanks Shaikht. I was able to get report on Agent Trace by Location. The problem is customer would like to see the CWC by locations on one report. With Agent Trace by Location, they need to run report on every single agent. They have 2 location ID's set up in the cms and would like to know the number of CWC calls per CWC/Location. Any suggestion? I tried copy the CWC report and Agent Group Report to the Designer Report but I was not able to add the Location ID to the CWC report or CWC to Agent Group Report. Help would greatly appreciated.
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