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Old 12-06-2014, 07:03 AM
carte79 carte79 is offline
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Default IPOCC Queued calls arent ringing to agents

Using IPOCC 9.0.3, with Server Edition 9.0.5.

When a call is in Queue and an agent becomes available the call is not ringing to the agent. I can see in System Status that the IPOCC is trying to transfer the call but it never goes through.

If the call comes in and an agent is available it rings through correctly.
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