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Old 02-19-2015, 08:19 AM
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marzahn marzahn is offline
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Join Date: May 2014
Location: Among the trees in Western RI
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Exclamation Need More Data Please

Could you provide an example? I would not hazzard a guess with just the information given. For example:
What version of CM?
Is the phone in a call center?
Is it an Avaya product or the person's own home phone.
Is there a VPN connection?
Is one-X communicator or Agent in use?

Please provide some detail about what you are doing and what happens when you do it.
__________________
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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