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Old 12-19-2011, 01:27 AM
phemming phemming is offline
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It is possible, but complexity will be determined by what switch and how AACC is connected. If you are using CS1K AML with Call Pilot you can use Open Voice Session - Play prompt - Voice Segment WITH LANGUAGE.
If you are connecting via SIP and using an AMS you could set the script to play a particular announcement by using a variable set at the start when you identify which language to play. In simple terms
WHERE cv_language_choice EQUALS
VALUE FRENCH : GIVE RAN French_RAN
VALUE GERMAN : GIVE RAN German_RAN
etc
(or GIVE IVR could be used instead)
If you want to use different music for different languages you would set up as above except use GIVE MUSIC .....

I assume that the agents are multi-lingual or are you also going to queue to a particular skillset by language as well?
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