View Single Post
  #6  
Old 12-29-2011, 10:02 AM
francisyates francisyates is offline
Hot Shot
.
 
Join Date: Dec 2011
Posts: 17
francisyates has 10 reputation points
Default

For a SIP based Contact Center:

Avaya Aura Contact Center 6.2 with SP5 (just recently gone GA) now has a "WITH LOCALE" option when using the GIVE IVR command.

This would allow you to have files in different locale folders on the Avaya MS (en_us, ru_ru, pt_pt) and have different announcements in these folders.

Please keep in mind, that the Avaya Media Server ONLY supports the following languages:

English
Spanish
Chinese
French
German
Portuguese
Japanese
Korean
Russian

So with the above, you could now assign a language to a vairable (string)

WHERE language_selection_cv EQUALS
VALUE 1 : ASSIGN en_us TO locale
VALUE 2 : ASSIGN pt_pt TO locale
VALUE 3: ASSIGN ru_ru TO locale
END WHERE

Your GIVE IVR block would then send the locale to the Avaya MS, and play the correct prompt and digits (If your playing back digits)
Reply With Quote