[rprasad]

Thank you Santhosh,
If the customer already have a CCE , is there any alternative to integrate the CTI application with SAP, Sieble and Oracle Apps CRM? Can such integration achieved through any additional licenses from Avaya in a CCE? Or shall I need to develop a pure software based interface for the CRM (Here I mean software is a third party C# or Java based application to fetch customer information from the CRM only for the display purpose?

regards,
Ram