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Old 02-04-2016, 02:13 PM
thiel2 thiel2 is offline
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Join Date: Apr 2013
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"lastly, what's inside the transfer to option #? pointing to what?"

It's to whatever you want the single digit to do, be it a transfer to a hunt group, extension, another menu or module within the voicemail, etc.

So if you say "Press 1 for directions to our office", you would connect the timeout of "1 or 1xx" to a generic action that plays a recording of driving directions.

Caller presses 1 and 2 seconds later the recording comes on.
Caller presses 199 the call transfers to Ext. 199
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