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Old 04-29-2014, 03:06 PM
barblee07 barblee07 is offline
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Join Date: Mar 2011
Posts: 15
barblee07 has 14 reputation pointsbarblee07 has 14 reputation points
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If EC500 is active at an extension, it would ring the desk phone and the cell phone simultaneously. I'm not sure where the message you are hearing is coming from, especially since you say there is no mailbox with this extension.

If you status this extension, it will tell you if EC500 is active, if call forwarding is active, etc.

Is there a coverage path assigned to this extension? It sound like it may be covering to a VDN/vector where the caller hears an announcement and then routed to the cell number?
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