View Single Post
  #2  
Old 10-01-2015, 02:03 PM
zakabog zakabog is offline
Genius
 
Join Date: Aug 2014
Posts: 300
zakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation pointszakabog has 25 to 49 reputation points
Default

What do you mean both their extension and their direct line? What does the automated voice say when it answers? Does it say "The user at extension X is unavailable" and if it does, does the extension match the users actual extension? It sounds like when you're dialing them from the outside you're just going to a different destination than you think you're going to.

You can also check System Status while you call in and see if your call is targeting the correct voicemail box.
Reply With Quote