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Old 01-31-2014, 10:38 AM
roberto roberto is offline
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Default Global Registration Tool Documentation Enhancements - SAL provisioning

We have a new version of the Global Registration Tool 3.0 Technical Onboarding Document. This will help with resolving remote connectivity problems to devices and allow CVT to be used with it.

Based on feedback from customers and partners, SAL Gateway provisioning was not clear as a manual step in the semi-automated GRT technical on-boarding process.

Through our CVT R2 Trial we have identified the areas needed for GRT improvement, and a new GRT 3.0 document has been published.

You can find the new updated GRT 3.0 document here:

https://support.avaya.com/css/P8/documents/100175932

The types of errors with CVT that this will resolve are the ones that produce the following error:

[01/31/2014 22:59:25 GMT] (+5.1s) Attempting connection...
Start connection by using login id: inads
Connection attempt 1 failed for: <SEID> Error code: 0 --
com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Connection attempt 2 failed for: <SEID> Error code: 0 --
com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Connection attempt 3 failed for: <SEID> Error code: 0 --
com.avaya.jconnect.applicationapi.ConnectionFailed Exception
Failed all connections attempts for <SEID>
Internal Error Occurred. com.avaya.a2r.services.connection.exceptions.Produ ctConnectionException: Unable to
connect to product: <SEID>.

Please take a look at the new GRT guide. If anyone needs any assistance with it, please let me know, and I would be glad to set up some time for us to walk through it together.

Cheers,

Roberto

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