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Old 03-10-2015, 09:39 AM
eyre1 eyre1 is offline
Aspiring Member
Join Date: Sep 2014
Posts: 1
eyre1 has 10 reputation points
Default AML AACC Email Contact is stuck in OPEN state.

What is the best way to recover or close the contact?

AAAD 6.4 agent's workstation restarted with an open e-mail. When the agent logged back into AAAD the contact was not in the Work Items list. The agent can search for and find the contact, but the only option available in the left pane is to open in Read Only mode.
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