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Old 05-07-2012, 12:07 PM
rlstiles rlstiles is offline
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Join Date: Mar 2011
Posts: 14
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Default Secure Routers interoperating with IP Office


We are experiencing some issues with the interaction of the IP Office and the Avaya routing products (Secure Router 1002, 1004, 2330) We have IPSEC VPN tunnels established between the routers.

When we call between two offices using H323 (VoIP), the calls connect and we are able to talk but the call will randomly terminate and show Unobtainable on the phones. Also, if another VoIP call comes into the same branch office the first call connected to, as soon as the second call is terminated, the first call will drop as well.

We have the following:

IP Office 500 v2 running latest 8.0 s/w
Secure Router 1002 running latest software (9.x)
Secure Router 1004 running latest software (9.x)
Secure Router 2330 running latest software (10.x)

Any ideas / help would be very appreciated.

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