Thread: Agent Status
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Old 04-14-2015, 02:46 PM
rmagal rmagal is offline
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Join Date: Apr 2015
Posts: 14
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Can anyone help me change my output of the Agent Historical Reports counter totTlogin/Tel (Total time of Presence). I have attached a screenshot. How do I show the total in all hours and not days (24 hr intervals) and hours. For example one rep shows 1day and 11 hours which is 35 hours. How would I show just 35 hours?
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