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Old 09-21-2015, 01:53 AM
jtarjanyi jtarjanyi is offline
Join Date: May 2012
Posts: 102
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Originally Posted by kruegerb View Post
What is the scenario you are thinking? What should be achieved? Should really a callers decision modify a global variable?

In the current system (IPO + VMpro with CCR), there are several pre-configured phone number, wich ha rights to modify global variables from far. For eg. due to some kind of bad weather condition, many agents cannot arrive, so the average waiting is more than usuall. In this situation a with the global variable we can switch on a special announcement at the begining of the call flow. Currently is controlled by special "Supervisor Admin IVR menu, protected by a PIN code. This functionalities should be migrated into IPOCC.
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