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Old 08-26-2010, 07:04 AM
kshrivastava kshrivastava is offline
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Join Date: Aug 2010
Location: India
Posts: 11
kshrivastava has 10 reputation points

Hi Barb,

Malicious Call Trace is a feature used for tracing "Malicious" calls cause. For example, if you get a ghost call and you want to trace the cause/ caller/ originator of this call, then you can use the malicious call trace feature.

If you want to use a recording device then use Avaya Application Enablement services on Avaya CM and Avaya AES.

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