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Old 08-25-2014, 11:09 AM
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marzahn marzahn is offline
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Join Date: May 2014
Location: Among the trees in Western RI
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Solution Delivered

After call work time is set in Skill (hunt group) configuration on tab 2. I set ours to anywhere between 45 to 180 seconds depending on the manager's order.

An agent can select after call work during the which allows the agent to determine his or her time out. However they have to press "auto-in" to recieve calls again.
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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