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Old 01-04-2018, 05:22 AM
khali33 khali33 is offline
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Join Date: Nov 2016
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Default Ipocc ivr dtmf recognising error

- After ipocc server power failure.

-IVR stoped recognising the DTMF choise, just repeating announcement continuously, so all callers stacked in the call flow, and never went to the Agent Group. Restarting services with or server doesnot solve the problem.

-in voice control trace it gives worng dtmf ( [0x00003E4C] VUS_Element::ElemDtmfSimple(choice,test,0xCA8E000A ,0,0x6B4)::run(0xACB14C5A11010900) ERROR error=9133 wrong DTMF key).

-ipoffice send dtmf correct and it works good with voicemail pro.

Last edited by khali33; 01-05-2018 at 05:42 AM.
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