Thread: Ghost Calls
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Old 08-05-2019, 09:41 AM
kumpuk kumpuk is offline
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Join Date: Jun 2018
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It is 2019---- and these things still happen. I have moved to a new company, still using Avaya ACM, and still end up with Ghost calls. I would blame myself, but the issue was here before I arrived (phew). Calls come in, the agent "sees" the call for a split second and the call heads off to survey. This occurs randomly and seems to have no pattern on VDN/Vector or trunk group.
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