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Old 04-07-2015, 06:45 AM
geige1 geige1 is offline
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Join Date: Apr 2015
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Question Interaction Center ACD AUX/ACW state

Hello all,

My customer is using AIC 7.3 and we have the following problem:
When an agent is logged on ACD via AIC he is not able to switch from an AUX state to ACW. Neither with a hardphone nor with a softphone. AIC causes immediately switching back to AUX when the AUX key has been pressed by the agent.
btw: when the agent is logged on ACD directly using hard- or softphone it is no problem to switch from AUX to ACW.

Any idea?

TIA, Ralph
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