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Old 10-11-2010, 07:03 AM
pdgavin pdgavin is offline
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Try setting up the short code in the User form for that particular user, not in user rights. You may have to turn on Short Code Messages in the call section of Trace Options in SysMonitor in order to see which short code is being matched. It may be helpful to see how the IP Office call flow works and what order it does it's match on:

http://marketingtools.avaya.com/know...er_dialing.htm
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