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Old 08-02-2017, 01:39 AM
rawat25 rawat25 is offline
Join Date: Jan 2017
Posts: 34
rawat25 has 10 reputation points
Default IPOCC (play greeting during the call)

Hi Team,
Greetings..!!! Hope you are doing good!!!

Below mentioned use case is possible in IPOCC solution, please provide some inputs.

Customer Requirement is when a customer call in to the contact center , an agent answers the call , and while staying on the call , agents want to play a pre recorded Terms and Conditions to the customer and then stop the playback and continue with the call asking the caller do you agree or do not agree with the terms and conditions and takes a verbal confirmation. Is this feature or programing supported on IPOCC

Thanks in advance.
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