Quote:
Originally Posted by sridh2
CM version--5.2
yes this phone is connected to ACD and used by agents.
it is Avaya phone
No VPN connection
Currently this phone has extension number 1000 , i want to change that number as 1000100010 (from 4 digits to 10 digits).
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Sasikumar:
Perhaps I do not understand the task you have before you. I have never changed the dail plan for only one number but for all stations on a switch. I do not believe it can be done. But wait . . . I think this is not really what you want.
Let me see if I have this right . . . You have a number in another location that one of more of your staff needs to call. That station (extension number) is on a sepparate Avaya PBX (or switch) in another state. To call that number you dial an access code (9) and the full 10 digits. Right?
If this is the case . . .
- Set up a remote coverage path: "change coverage remote 1" and type the number you want to call in a blank space. Let's say the number is 1000 in Providence RI. That would make the entry "914014591000." Remember to put in the access code (usually 9) first.
- Set up a new coverage path: "add coverage path next"
- Set the number of rings to "1."
- Set "point 1" to the r+the remote coverage number.
- Add a new local station.
- Set the coverage path on page 1 of the station config to the number of the coverage path.
- Test . . . always test.
Let me know if this was what you needed.
