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Old 05-15-2014, 08:50 AM
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Solution Delivered Is it possible to offered a call back for a waiting call rather than continuing to s

Is it possible to offered a call back for a waiting call rather than continuing to sit on waiting music?


Answer:

On the telephone tab from the agent we can add the “Abandoned Call List”.
In this list you can see each caller that has not reached an agent.
In the waiting queue you can check if the caller have send the number and after this we can play an announcement “We have store your number and we call you back” No action from the caller is necessary.
The agents can call back with double click on the number in the call list the caller if the overflow situation is over.
If the agent reaches the caller the entry on list will be deleted automatically.
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