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Old 01-10-2015, 02:13 PM
khali12 khali12 is offline
Join Date: May 2014
Posts: 3
khali12 has 10 reputation points
Default Interaction Center 5.3 - Integration with Social Media channel

Hello everyone!
I'm currently working on the issue of IC integration with social networks (Facebook, Twitter, VK etc).

Ideally, I see situation when customer's requests goes from Social networks (private messages or wall) are queued to the agent by analogy with all e mail or chat channels.

Anyone has similar experience? Is this possible to do with IC? Thank you!
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