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Old 09-19-2018, 07:23 AM
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marzahn marzahn is offline
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
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Solution Delivered Dial by Name

Originally Posted by mahajc View Post
Hello Team,

May I know the correct search sequence for using Phone directory feature.

For Example If I would like to search for Tom Smith.

As I am aware we need to search using surname i.e Smith in this case.

Should I be using key strokes as 76484*8 (If this is true, how to overcome overlapping names like Pmith (just example) as surname which have same sequence)


Should I be using key strokes as 77776444844*8 (Some names still do not show up in search even if they are correctly formatted without any special characters or spaces)

Usually as you are keying in a name, the called PBX will offer you a selection of names from which to choose. So you will can select either "smith" or "pmith" as needed.
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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