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Old 04-05-2010, 01:55 PM
mvarela mvarela is offline
Join Date: Apr 2010
Posts: 4
mvarela has 10 reputation points
Default Pass email content and attachments to an external application

We are upgrading to Contact Center Express 4.0. In the old version of CCE we did not use any development or rules. With the new version of CCE I have been asked to do the following: Pass emails recevied in CCE to an external application (SAP). I need to pass the body of the message, sender's email address and attachments to the SAP program. Today the CCE users re-key and attach the information in SAP.

I'm considering calling SAP as an external desktop application with the email message written as an XML file. I should be able to parse the XML file and load the subject, message body and sender's email address. However, I also need the email attachments in SAP.
Can I create a rule to save all attachments to a pre-defined directory? How do I insure the rule is executed before the external desktop application is executed?
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