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Old 01-17-2013, 11:56 AM
wilsone wilsone is offline
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Join Date: Jan 2013
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Default Contact reports do not match

Hello all,
We have an older call center which works OK. Recently, I attempted to identify ACD and abandoned call stats and discovered that my agent skill summary report for ACD calls does not match the VDN number report.

Anyone have a clue for me to investigate?

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