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Old 04-17-2020, 08:10 AM
mkopiec mkopiec is offline
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Join Date: Aug 2010
Posts: 17
mkopiec has 10 reputation points

For the auto answer, I am guessing you mean "call force"? If so, this is set in the Call Presentation Class under Configuration. Once you build a Call Presentation class for call force you can assign that to the individual agents via their profile in Contact Center Management.

As far as emailing reports. When a historical report is scheduled there is an option to put in an email address. But that function only sends a notification that the report was generated, although it does provide an link to where the report is located.

So the report needs to be scheduled and needs to be sent to a network drive. As part of that process you could use a group email account that would alert the users that the report was run and provide them the link.

There is no way to attach the report to the email, unfortunately. But the above gets you pretty close to what you want.

Hopefully this helps.
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