Thread: Changing break
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  #3  
Old 01-30-2018, 10:18 PM
prasa7 prasa7 is offline
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Join Date: Oct 2013
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got a work around for this one.
got a timer inserted which waits 4 secs before call is presented once agent gets free.
basically the agent has 4sec after finishing one break to going to another break without calls presented.
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