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Old 06-23-2015, 01:27 AM
kruegerb kruegerb is offline
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the element External destination can be used only for inbound, in case you want to route the call to a special destination (like answering machine, mobile, other call center,...) e.g. in out of office time.
outbound calls are possible with the call element in IVR script.
what is the intention? perhaps there is already a solution for the requirement
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