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Old 01-21-2017, 09:21 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

I think you mean Jobcode? you can configure at the topic, if job code should used, or if job code mandatory. At the agent in UI the configured job code can be selected (click on telephony button #)
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