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Old 12-17-2013, 09:13 AM
smaiyaur smaiyaur is offline
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Default CS1K 7.65SW/CDR format mismatch between 7.5 and 7.65

PROBLEM TEXT:
Customer's CDR parser is unable to work with new CDR format since R7.6.
Line 3 length was increased from 51 characters to 53 characters.

SETUP AND ACTIONS PERFORMED TO CAUSE THE PROBLEM:
1. Configure CDR.
2. Make a call.
3. Check the CDR record for the call.

RELEVANT CONFIGURATION INFO:
CDR is configured.

UPGRADE/FRESH INSTALL: upgrade from R7.5 to R7.6

EXPECTED RESULTS:
1. CDR is configured.
2. The call is established.
3. CDR record's line 3 length has 51 characters.

ACTUAL RESULTS:
1 - 2. As expected.
3. CDR record's line 3 length has 53 characters.

END USER IMPACT OF PROBLEM:
CDR parser is unable to work with new CDR format since R7.6. Cannot collect CDR statistics.


The new design added the char C, or A, or two spaces to
indicate the side disconnected from the ACD call. A - ACD agent disconnected, C - a
caller disconnected in case ACDD in the CDR block is set to Yes. If ACDD is set to
No, two spaces are printed out. The customer's setting is No, so 2 spaces are
printed out. This behaviour will be documented.

Avaya is aware of the issue and working on a fix for this issue.
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