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Old 01-27-2015, 10:10 AM
longo10 longo10 is offline
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Join Date: Jan 2015
Location: Mexico, DF.
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Hi,

You can add custom buttons and use rules on Elite Multichannel, check this pages on Installing Call Center Elite Multichannel:




Adding a new custom button page 48


And



Rules Management on page 73


Please let me know if this information can help you.
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