Thread: POM Question
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Old 05-03-2016, 11:49 PM
sandeepreddy sandeepreddy is offline
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Join Date: Oct 2011
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Default Call Progress tones for busy and invalid numbers in preview dialing

It depends on if those tones are be passed to EP by the servers down the call path i.e Service provider/PSTN. In an environment whether tones being passed to EP/POM are beyond EP/POM, thus the most reliable way is to utilize the call failed notification from POM

The most reliable way is for AACC to display reason code to agent so agent can disposition the call accurately when receing AGTDialFailed event from POM

In the current versions of AACC/AAAD this feature is currently not available.
This info is based on one of the service request received by Avaya on the same query.

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