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Old 03-02-2017, 08:13 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

the only way is that the agent transfers manually the customer to a topic wiht IVRscript behind. It is not possible to hold the call in IPO when agent hang off.
It's an often requested feature, someone should create a GRIP for IPO (perhaps it exists already)
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