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Old 12-11-2015, 11:14 AM
carrai carrai is offline
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Default How to get historical reports for deleted agents?

Hello everyone,
We have a IPOCC 9.1 working fine 6 months, during this period some agents left the company and they were deleted from the system. Now, when I tried to extract agents reports it just shows about active agents but no deleted agents appear in the list.
I tried creating the deleted agent again but its reports appear with no information.
Is there any way to get extract historical reports for deleted agents?

Thanks,
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