View Single Post
Old 12-17-2015, 11:58 PM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

reporting data (contact Details and Agent Status) for deleted Agent can be taken from database tr directly by SQL commands. In this database the Agent can be found by their names.
In database cc it is not possible to evaluate the reporting data for agents, they are stored with IDs, not with names. The Evaluation of the reporting data in cc database can only be done by the Server component statistic_Srv, not manually.
Reply With Quote