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Old 07-05-2016, 05:15 AM
jtarjanyi jtarjanyi is offline
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Join Date: May 2012
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Default IPOCC switching OFF Agent's telephony

Hello,

Is anybody face the following issue?

In a new installation of IPOCC (9.1.7) the customer want to use one-x communicator for Agnet. Because of the Power user license are not concurent, I create IPO users for the workplace, so it have different extension number from the Agent.

After the installation I have import all Agent with their skills, Topics, etc.
I have 40 Agent license, however have 65 Agent, but is cuncurent so I think it is not a problem. To make softphone as choosable extension from IPOCC client I have added softphones extension to IPOCC telephone settings.

Later I recognized the IPOCC start switching OFF Agents telephony settings, and with the syncronization of IPOCC-IPO it delete Agnets from IPO.

Anybody have idea why this happaned ???
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