Thread: Call Center
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Old 01-07-2011, 10:44 AM
troy troy is offline
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Join Date: Dec 2010
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Default Call Center

I am pulling a VDN report from BCMS and the data i see is 22 calls offered, 19 ACD calls, and 0 abanded calls. How can the ACD calls be less than the calls offered if there are no abanded calls?

Any direction would be appreciated, thank you.
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