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Old 11-18-2016, 12:46 PM
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Question Speech to Text transcription

I have the following business need. Does Avaya have a product that can do this?

While an agent is troubleshooting a problem on the phone with a customer a series of questions are being asked and answers are being given. I need a method to capture the questions and answers in text form. It would be fine if the agent had to push a button to 'turn on the transcribing" for a period of time. Or it would be fine if the entire call was transcribed from speech to text.

Regards,
Russ Brookes
rbrookes@avaya.com
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